Terms and conditions

Cancellation

Whilst every attempt will be made to offer you a different time slot that will suit you, if you cancel your trip more than one month before your booking then no more money is due.  if you cancel within one month of your booking then we will refund you minus the deposit. if you cancel within two weeks of your booking no refund will be given.

Transport

Transport will be provided when possible. It may on occasion be necessary to use your own vehicle to transport yourselves a short distance.

Vouchers

We uphold our cancellation policy for all of our vouchers too. If you have bought your voucher from a 3rd party website you must contact them regarding refunds.

Late Arrival

Please call us, We are aware that mistakes happen and traffic on the way to us can sometimes be problematic; please leave ample time to get to your destination.  Our guides will wait for you for 20 minutes past the agreed start time of your session after which the session will be cancelled.

Payment

If your activity is within one month from the current date then we require full payment, otherwise we require a 25% deposit to secure your booking. Deposits are non refundable.

Insurance

All participants must be aware of and accept the risks associated with outdoor activities. We carry £5 million public liability insurance. Details are available on request. Participants are strongly advised to arrange their own personal holiday insurance to cover cancellation and personal injury.

Restrictions and Age Limits

River Session - Min Age 12yrs - Max Weight 17 Stone (108Kg)

Taster session- Min Age 8yrs

Hour taster sessions - Min Age 8years

Under 18's must be accompanied, on session, by a parent or guardian.

Deposits

A minimum of 25% deposit is required to secure your booking. The alternative way to secure your booking is by paying in full. The 25% deposit is non refundable. 

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07496 800 313

Llangollen UK

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